Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern your access to and use of Billora’s website, applications, APIs, and related services (collectively, the “Service”) offered by Billora (“we”, “us”, “our”). By creating an account, accepting an invitation, connecting an email account, or using the Service, you agree to these Terms on behalf of yourself and, if you use the Service for an organisation, that organisation.

If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree, do not use the Service.

2. Description of the Service

Billora helps organisations centralise supplier invoices and related documents. Features may include email-based ingestion (via supported providers), file storage, automated extraction of invoice fields, dashboards, supplier views, team collaboration within an organisation workspace, exports, and billing-based limits. We may modify, add, or retire features; where a change materially reduces functionality for a paid plan, we will use reasonable efforts to notify you in advance.

3. Accounts and organisations

You must provide accurate registration information and keep your credentials confidential. You are responsible for activity under your account. Organisations may invite additional users; organisation administrators control membership and certain settings. You agree to comply with the organisation’s policies when using the Service on its behalf.

We may suspend or terminate access if we reasonably believe there is a security risk, breach of these Terms, or non-payment where applicable.

4. Email connection and customer data

You may authorise Billora to access mailboxes through our email connectivity partner (Nylas) for supported providers (such as Google Workspace or Microsoft 365). You represent that you have the right to grant that access for the mailboxes you connect.

You retain all rights to “Customer Data” you submit to the Service (including message content, attachments, and extracted invoice records). You grant us a non-exclusive licence to host, process, copy, transmit, and display Customer Data only as reasonably necessary to provide, secure, and improve the Service and as described in our Privacy Policy.

Processing of personal data is described in the Privacy Policy. Where required by law, your organisation may enter into a separate data processing agreement with us.

5. Acceptable use

You will not, and will not permit others to:

• Use the Service unlawfully or to violate third-party rights.
• Attempt to bypass security, access data of another organisation, or probe or attack our systems.
• Reverse engineer the Service except where applicable law permits.
• Use the Service to transmit malware, spam, or infringing content.
• Resell or time-share the Service without our written agreement.
• Use automated means to scrape the public marketing site in a manner that degrades performance.

We may investigate violations and cooperate with law enforcement where appropriate.

6. Subscriptions, trials, and billing

Paid plans, usage limits, and trials are presented in the product or on our pricing pages. Checkout and payment processing are provided by Paddle, who is the merchant of record for applicable transactions. Your payment relationship may be governed by Paddle’s checkout terms and privacy notice in addition to these Terms.

Fees are non-refundable except where required by law or as explicitly stated at purchase. Taxes may be added as calculated by Paddle. Downgrades or cancellations may take effect at the end of the current billing period unless otherwise stated. We may suspend paid features for non-payment after reasonable notice.

Free trials and promotional credits may expire or be limited; continued use after a trial may require a paid subscription.

7. Third-party services

The Service relies on third-party infrastructure and APIs (including Nylas, AWS, and email delivery providers). Their availability and terms may affect the Service. We are not responsible for third-party services outside our reasonable control, but we will use commercially reasonable efforts to maintain integrations.

8. Intellectual property

Billora owns the Service, including software, branding, documentation, and our templates, excluding your Customer Data. Feedback you provide may be used by us without obligation or compensation to you.

9. Confidentiality

Each party may receive non-public information from the other. The receiving party will use reasonable care to protect that information and use it only for the purpose of the Service, subject to standard exceptions (for example information that becomes public without breach, or is independently developed).

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Automated extraction and categorisation may be incomplete or inaccurate; you remain responsible for verifying amounts, payees, and due dates before making payment or accounting decisions.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM THESE TERMS OR THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO BILLORA FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED POUNDS STERLING (£100), EXCEPT WHERE LIABILITY CANNOT BE LIMITED BY LAW (INCLUDING DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD, OR WILLFUL MISCONDUCT).

Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the fullest extent permitted.

12. Indemnity

You will defend and indemnify Billora and its directors, employees, and agents against third-party claims arising from your Customer Data, your violation of these Terms, or your misuse of the Service, except to the extent caused by our wilful misconduct.

13. Term and termination

These Terms apply from your first use until terminated. You may stop using the Service at any time. We may terminate or suspend access with notice where reasonable, or immediately for serious breach, security risk, or legal requirement. Upon termination, your right to use the Service ceases. We will delete or return Customer Data in line with our Privacy Policy and product capabilities; you should export data you need before closure.

14. General

These Terms constitute the entire agreement regarding the Service and supersede prior oral or written understandings on that subject. If a provision is unenforceable, the remainder stays in effect.

Governing law. Unless we agree otherwise in a signed order form, these Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that consumers may have non-waivable rights in their country of residence.

Notices. We may send notices to your account email. Legal notices to Billora: hello@billora.com.

15. Contact

Questions about these Terms: hello@billora.com